Training · Technology · People systems
Training, technology, and people systems made easier to use.
I design learning experiences and practical workflows that help people understand what to do next.
Where this work began
Some of my earliest memories are of my family’s restaurant. Growing up in a first-generation immigrant family, I saw a small business as part of everyday life long before I understood the systems, paperwork or marketing behind it.
That is where my interest in the people behind the work began — and why I still care about helping small-business owners find clearer structure, better systems and a stronger online presence.
My path since then has run through classroom teaching, frontline healthcare and People & Culture work with training and technology. The thread is the same: make complicated things easier for real people to use.
What I build
01
Onboarding paths, microlearning, guides and rollouts built around the tasks people actually need to do — with practice and feedback, not just slides.
02
Intake, handoffs, tracking and documentation that make ownership and status visible, so fewer questions have to be asked twice.
03
Websites for small businesses and professionals that answer the visitor’s first question and make it easy to get in touch.
See the thinking
Each example uses fictional people and data and runs entirely in your browser. Change an input and watch it respond — the same way I would test an idea with real users before building it for real.
People systems · Interactive
Problem: Attendance policies are hard to explain consistently, and a raw point total hides the “why”.
Approach: Make every rule visible — grace period, rolling window, banked credit — and flag cases for human review instead of deciding outcomes.
Try it: Change the policy settings and watch invented employee ledgers and a simulated manager view update.
Learning design · Interactive
Problem: A folder of onboarding documents doesn’t tell a new person what to do first, or when they’re done.
Approach: Sequence the first month into five steps, each with a task, time, resource type and a clear “done when”.
Try it: Pick a fictional role and work setting, open each step and track progress.
Small business · Interactive
Problem: Owners are told to “improve their online presence” without knowing what to fix first.
Approach: Walk through five plain-language areas and rank fixes by gap size and the owner’s priorities.
Try it: Choose a fictional business and its goals, answer five questions and get an illustrative action plan.
Teaching · Interactive
Problem: Long walkthroughs feel complete to the presenter, but learners still can’t do the task alone.
Approach: One objective, one worked example, three varied practice questions with explanatory feedback.
Try it: Take a four-minute lesson on writing a support request someone can act on.
Selected projects
Live sites for professionals and small businesses. Results are described by what each site makes possible — no invented metrics.
A professional portfolio for a finance and operations leader, organized around case studies and working models.
My role: Designer and builder
Delivered: Site structure, visual design, WordPress + Elementor build and interactive finance demos
What it enables: A clear, credible introduction backed by examples a reader can explore.
A company website for a nondestructive testing services firm, including recruiting and blog content areas.
My role: Designer and builder
Delivered: Website design and build, page structure and content areas for recruiting and news
What it enables: Customers and candidates can find services, company information and a way to get in touch.
A small-business website for a local bakery.
My role: Designer and builder
Delivered: Website design and build focused on the basics customers look for first
What it enables: Customers can quickly see what the bakery offers and how to reach it.
Teaching and learning resources
I create and publish educational resources for teachers. Writing for a classroom — clear objectives, worked examples, practice that checks understanding — is the same discipline I bring to workplace training.
Want to hear more of the story, talk about a training or implementation role, or get help with a small-business website? I’d be glad to connect.
